FAQ

My account

Opening an account at Oshi Casino takes about 30 seconds. Just click the 'Sign Up' button in the top corner and fill in all the required information. After that, you’ll receive an email with a verification link that needs to be clicked to verify your email address. Once your account has been verified, you can start playing right away.

The fastest way to reset your password is to click 'Log In', then the 'Forgot Password?' link. You will then receive an email with a link to create a new password. It takes about 30 seconds to do. If you can't reset the password yourself or you can't get into your email account, contact our customer care team via live chat or email support@oshi.io, and once we've confirmed you are who you are, we can reset your password.

Just sign in, go into your personal profile 'My Account', then click the 'Add Currency' button and select a currency from the dropdown menu.

After adding another currency, simply click 'Select' next to the currency that you want to be active.

Deposits & Withdrawals

Both your deposits and withdrawals can be made in the following currencies: BTC, ETH, EUR, AUD, USD, NOK, CAD, CNY. We've made it as easy as possible to transfer money in and out of your Oshi account, but using Bitcoin is the easiest method of payment because it's immediate, private and cheap to transfer money with.

Deposits generally show up immediately.

If you're depositing money into your Oshi account, we will cover the recipient transaction costs. I.e., we pay for getting money in. Depending on your payment provider, they may charge a fee for sending money to us. If you're withdrawing money, you pay the fee the payment provider charges.

We don't have a minimum deposit amount. However! Payment providers may have a minimum transaction they will work with. So look at the payment table on your account profile and see what their minimum transaction amount is.

It's rare, but sometimes Bitcoin transactions get 'hung up' in the system and can take more than a few minutes to go through. So the first thing you can do is to check whether your transaction was successfully completed. You can easily do it yourself by visiting BlockChain.info. Another common reason a Bitcoin transaction doesn't go through is because the person sending the money doesn't click on the verification email we send them. So if it's you, check your spam and do a search through your inbox to find the verification email. If everything else fails, contact our customer care team via LiveChat or by sending us an email to support@oshi.io. And we can hopefully sort this out.

Games

Yes! Our games are fair. All the games comply with the requirements of RNG certification and our Curacao gaming license in terms of fairness.

Yes! We have a 'play for fun' on every game so you can test it out.

In rare cases where a game freezes and you haven't finished your game rounds, usually the game round is played out on our server and the winnings, if any, are added to your account. The main point: we know how frustrating it is if a game just crashes and we have a whole process for dealing with it, so it's fair for you.

Sometimes games can't play because you've disabled Java or Flash on your browser. If you're not happy running either Java or Flash, just use a different browser for Oshi. If you do want Java and Flash enabled on your browser, once the game comes up the browser will tell you to download either Flash or Java, or both. You go through that quick process, and everything will work. You can download Java here: http://java.com/; and Flash here: http://get.adobe.com/flashplayer/ for free. If you've got Java and Flash enabled on your browser and the games aren't playing, maybe it's just a lack of Internet! If you do have Internet and the games aren't working, then I guess you're either going to give up or hopefully contact support@oshi.io and we can help sort this out. If there is a technical problem and it's helpful to show us a screen grab, here's how: https://www.digitaltrends.com/computing/how-to-take-a-screenshot-on-pc/ Otherwise you can use tools like https://snag.gy/ which are easy to use and don't involve downloads. Then you can share the image link with support. It makes a huge difference having screenshots when sorting out technical questions.

In case any technical problems occur while playing, some of your game rounds may stay unfinished. To finish the game, just go to the 'My Account' page, scroll down to Unfinished Games area and click the 'Cancel' link.

Security

Yes! Our website runs on 128-bit SSL (Secure Socket Layer) encryption and uses the most innovative PGP protocol to ensure safe and totally secure sensitive data transfer.

Typically we don't verify accounts when money is paid in or withdrawn. Verifications slows down our cash out process, and we want rapid cashouts, so we avoid verification if we can. However, in case there is any suspicion of fraudulent activity, we may have to request additional documents in order to verify your account.

Upload all the necessary documents straight into your personal profile. Once you have signed in, go to the 'Documents' page to upload.

It is usually done right after you upload or request to check the documents, although sometimes this procedure may take up to few hours. If document approval is taking too long, just email support@oshi.io or contact us via live chat.

Yes, documents can be rejected and it's very irritating for you and for us, because it slows down processing time. We have certain obligations under our Curacao gaming licence around document verification, so occasionally we have to reject certain documents. Saying that, it is rare because we do our best to work with what you give us.

You can check the status of your documents on the same page where you upload them, i.e. in your Personal Profile. Simply choose the 'Documents' tab to see it.

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